Delivery availability

Available destinations and shipping options are shown at checkout. Restrictions may apply to certain addresses, products or carrier service areas.

If your address is not accepted, contact us before purchasing to clarify whether delivery is available.

Shipping charges

Applicable delivery charges are displayed before payment. Review your delivery selection and final total before submitting an order.

Any free-shipping promotion applies only when its stated conditions are met.

Processing and delivery estimates

Refer to information supplied before purchase and in order communications for any stated processing and delivery estimates. Preparing an order and carrier transit are separate stages.

Estimates are not guaranteed arrival dates unless expressly agreed. Public holidays, carrier disruptions, weather and customs procedures may affect timing.

Contact us if your order passes its stated delivery window. Applicable rights relating to delivery delays remain unaffected.

Address details and corrections

Provide a complete address, including apartment or unit details, postal code and any contact information needed by the carrier.

Notify us promptly about errors. Changes may not be possible after fulfillment has progressed. Any applicable additional redelivery charge will be explained before it is agreed.

Tracking and separate parcels

Tracking details will be supplied where available. Updates may take time to appear after a parcel is handed to a carrier.

An order may arrive in separate parcels. Check available dispatch updates and contact us if an item appears missing.

Customs and import charges

Cross-border deliveries may involve customs procedures and import charges depending on the destination and shipping arrangement. Review the information supplied before purchase.

If responsibility for import charges is unclear, contact us before ordering. This policy does not override legally required price or charge disclosures.

Damaged or missing deliveries

If a vase arrives damaged, contact us promptly with your order number and photographs of the item and packaging where safe to obtain. Do not handle sharp fragments.

If tracking indicates delivery but the parcel cannot be found, review the delivery details and contact us. We will assist with an investigation and the appropriate resolution.

A tracking scan does not remove your rights concerning actual delivery or damage in transit.