How to reach us

Email service@zanqvori.com or call +86 18466242898.

Our customer service hours are 8:00 AM–10:00 PM Daily, China Standard Time (UTC+8). Messages received outside these hours will be reviewed during subsequent service hours. Response times may vary with enquiry volume.

Product questions

Send the product name or page link if you need clarification about dimensions, material, finish, care or intended use. Please confirm water suitability before using a decorative vase for fresh flowers if the listing does not clearly state it.

Order assistance

For help with an existing purchase, please include:

• Your order number.
• The name and email address used at checkout.
• The product name and a short explanation of your request.
• Relevant photographs where appropriate and safe to obtain.

Do not send passwords, full payment-card numbers, card security codes or one-time verification codes.

Delivery and order changes

Contact us promptly if you need to correct an address or request a cancellation. Changes may not be possible once fulfillment has progressed. Any statutory cancellation rights remain unaffected.

For delivery enquiries, include any available tracking details.

Damaged items and returns

If a vase arrives damaged, keep the item and packaging where safe and practical. Send photographs without handling sharp fragments.

Please request return instructions before shipping an item back so we can confirm the appropriate destination. This administrative step does not limit mandatory cancellation or return rights.