Your rights

Rights concerning cancellation, defective goods, incorrect items and goods that do not match their description are determined by applicable law. Nothing in this policy limits mandatory consumer rights.

Any additional voluntary return offer expressly supplied with your purchase applies under its stated conditions. This policy does not establish an additional unstated return period.

Starting a request

Email service@zanqvori.com and include:

• Your order number and checkout email address.
• The item involved and reason for your request.
• Relevant photographs where appropriate and safe to obtain.

Please request instructions before sending goods so we can confirm the appropriate destination. This administrative step does not replace or limit a valid statutory cancellation notice.

Damaged, defective or incorrect items

Inspect your purchase when reasonably possible after delivery. Notify us promptly if an item is damaged, defective, incomplete or different from what you ordered.

Keep packaging where safe and practical. Do not handle sharp fragments or continue using an unsafe item.

We will assess the issue and provide the appropriate remedy under applicable law, which may include replacement, repair where suitable, a price reduction or a refund.

Change-of-mind returns

Change-of-mind returns are available where required by law or under an expressly stated voluntary offer. Applicable deadlines and conditions depend on that entitlement.

Handle goods only as reasonably necessary to inspect them and retain accessories and packaging where possible. Any deduction for diminished value must be legally permitted. Original packaging is not a condition that overrides statutory rights.

Return shipping and packaging

Responsibility for return costs depends on the reason for return, applicable law and information disclosed before purchase. We will explain the relevant arrangements when responding.

Use packaging suitable for a fragile vase and follow the supplied instructions. If arranging shipping yourself, a trackable service is recommended.

Do not send a return to our business address unless we expressly confirm it as the correct destination.

Refund processing

Refunds will be handled within the timeframe required by applicable law. Where permitted, a cancellation refund may be withheld until returned goods or evidence of dispatch is received.

Refunds are normally issued to the original payment method. Your bank or provider may require additional time to display the credit. Treatment of original shipping charges and permitted deductions follows applicable law.

Exchanges and cancellations

Contact us to ask about an exchange. Availability depends on stock and the circumstances of the request.

For cancellation before dispatch, contact us as soon as possible. Fulfillment may already be underway, but mandatory cancellation rights remain unaffected.